FAQ

We are happy to help you with any questions! Simply, email us and we will get back to you soon!
hello@elisha-marie.com
Please note that our general business hours are Monday–Friday, 9am–5pm CT when awaiting a response.
We try our best to reply to all inquiries within 1-2 business days.


 

CAN I VISIT YOUR STUDIO?

I work from my home studio in Austin Tx. and don't offer in-person shopping at the at this time. 

DO YOU HAVE A PHYSICAL STORE? 

We do not have a store front, we are online only 

You can find our pieces at our awesome retailers here.

CAN I GIFT WRAP MY PURCHASE? 

All orders are sent in an EM jewelry box or pouch with a note card and stickers. 

If you're looking for something special or would like to include a note, please let us know in the 'Add Order Notes' section in your cart.

 

RETURNS/EXCHANGES

We want you to love your new piece!

  • Orders can be returned onto the original payment method or store credit within 20 days of receiving your order. 

  • After 20 days, orders are eligible for store credit only.
  • Pieces damaged through poor care or tarnished are not eligible for returns/exchanges.
  • Sale, custom, resized and special order items (this includes all engagement rings) are final sale, including purchases using all sale, influencer & promo codes.

      Please note that pieces must be returned unworn, in original condition and packaging - we do not accept unauthorized returns, please contact us first before sending it.

      Customer is responsible for return shipping fees.

       

      CANCELLATIONS

      Please contact us within 2 hours after placing your order if you would like to cancel or make changes. Once your order has been shipped, it can't be cancelled and will need to be returned.



      HOW DO I FIND MY RING SIZE?
      We know how hard it is to find your ring size and we have some helpful tools for you to use at home!
      Simply, head over to our Ring Sizing Guide page here:
      https://elisha-marie.com/pages/finding-your-ring-size-at-home
      or order a free Ring Sizer: www.elisha-marie.com/products/ring-sizer.com


      I NEED MY ORDER ASAP!

      Creation times are listed in each product description. Since our items are handcrafted, each piece is made when ordered and takes 2 days- 4 weeks for the handmade process. If you need your item rushed, simply email us and we can give you an estimated shipping timeframe. We also offer upgraded shipping at time of checkout!

      HOW LONG DOES SOLID GOLD JEWELRY LAST?

      This one is straightforward. Pure gold lasts forever. That’s why it’s been valuable for millenniums, and not losing its status in both society and the market.

      It is why individuals and couples will save up for months and then spend thousands of dollars on a gold ring.

      Since they can last lifetimes, they quickly get passed down from generation to another and still be of great value.

      WHAT IS 14 KARAT GOLD FILL ?

      Gold filled is an actual layer of gold-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Under normal wearing conditions, and with proper care, your gold filled jewelry can last several years. It does not chip or flake as easily as gold plated jewelry does. Heavy wear and rough conditions, will damage the gold fill and is unrepairable. Gold Fill jewelry will naturally tarnish over time as metals interact with moisture in the environment, body oils and products. The major reason for skin discoloration when you wear gold jewelry is metallic abrasion. This abrasion is due to the makeup on clothing or skin. Some of the cosmetics also include certain compounds that are harder as compared to the jewelry itself. They can easily wear or even rub off tiny particles.

      HOW LONG WILL GOLD FILL LAST?

      As long as gold filled pieces are well cared for, they can last a lifetime. Gold plated pieces, on the other hand, can last up to a year if kept away from water, wear, and heat. The nature of gold also makes gold-filled jewelry last a longer time than its counterparts, gold plated jewelry included.

      With the care that we’ll talk about, your gold-filled jewelry can last anywhere between 10 to 30 years.

      There are a lot of factors, too, including the frequency of wear, the type of cladding used, climate, the nature of your skin, and much more.

      Eventually, the gold will fade, and the metal underneath will become visible. There is a lot to love about gold-filled jewelry.

      You’re not promised a lifetime of wear if it’s something you wear frequently.

      DOES GOLD FILL JEWELRY TARNISH? WHAT WOULD CAUSE IT TO TARNISH?

      Gold fill jewelry will tarnish over time. However, the significant factor that will determine the period it takes has to do with how you care for the item.

      You need proper care with pure gold, or it will fade or scratch. The same thing goes with the kind of jewelry we’re talking about here.

      The fact remains that the gold is on top, and so, you need to give this item the same care as you would your 18k gold item.

      The instances in which gold-filled jewelry tarnish is when you wear it in water, and other chemicals are involved.

      For example, you ought to take your ornaments when taking a shower and doing any cleaning that includes chemicals. The same goes for swimming. The chlorine in the pool or the hot tub will indeed damage your beloved pieces. It’s all the more a reality when you’re in the ocean.

      Cosmetics and skincare products are also the reason why this kind of jewelry won’t last their appointed time. It is still all about the chemicals; when left on, they end up reacting with the item you’re wearing.

      The rule is that your jewelry should be the last thing you put on and the first thing you take off when it comes to your skincare routine. That means taking off your ring before applying lotion, waiting for it to absorb, and then put it back on.

      The other time you ought to leave your gold-filled jewelry behind is when you’re at the gym.

      The sweat will interact negatively with the item you’re wearing, and depending on the equipment you’re using, cause a scratch or dent.

      Even so, mistakes do happen, and you wear your jewelry in any of these circumstances described. Later, we’ll give you steps on how to properly care for your jewelry and what to do once they’re exposed to chemicals.

      HOW TO CARE FOR GOLD FILLED JEWELRY?

      Let’s now look at how you can care for your gold-filled jewelry. You can equally apply these tips to your other pieces.

      Avoid wearing your jewelry to swimming pools or the ocean because the chlorine and saltwater will damage them
      When cleaning avoid wearing your jewelry as the detergents and other cleaning products are harsh on the gold
      When dealing with cosmetics and skincare products, wear the jewelry last and take them off when using a cosmetic remover
      To clean your jewelry, put warm water in a bowl, and mix it with mild detergent. Put the pieces in and leave them to soak for five minutes before taking them out
      To get any dirt and debris out that might be present, take off the jewelry out of the soaking bowl, and using an incredibly soft brush, get into every nook and cranny to ensure everything gets out (use this step sparingly as excessive scrubbing can cause the gold to tarnish faster)
      Follow up with rinsing your jewelry under warm running water
      Once done, place it on a soft cloth and pat it dry. Don’t rub as that can cause discoloration
      Use a jewelry cloth to polish your pieces from time to time to keep them shiny and remove any layer of dirt
      Keep your jewelry in a cool place since humidity degrades the metal. That means moving your jewelry box away from direct sunlight in your room
      When storing your jewelry, put each piece in separate airtight bags as rubbing against each other causes them to lose their shine
      No matter how beautiful the jewelry is, avoid touching it even when on the body, as it will cause it to discolor


      METAL ALLERGIES

      Some people can be sensitive to certain metals which can cause a green or grey tarnish on some peoples’ skin. Avoid wearing your jewelry in the shower, while sleeping or exercising, and remove rings before washing your hands and applying lotions.

      Elisha Marie is not responsible for injuries or reactions caused by the jewelry. Please, read each description thoroughly before purchasing.


      MY JEWELRY BROKE! CAN YOU FIX IT?

      We are happy to help with minor repairs due to craftsmanship for up to 3 months with orders purchased through Etsy. Send us a detailed description with an photo and order number to hello [!at] Elisha-Marie.com
      We will inspect the item and determine if it can be repaired or if it was due to wear and tear.

      If the item needs repair due to wear and tear, a repair fee will be issued if the item can be repaired.

      Elisha Marie is not responsible for shipping charges on repair items. Please contact us first for repair authorization.



      MY RING DOES NOT FIT!

      We want you to love your Elisha Marie pieces. They are made in small editions to ensure the finest quality, therefore we cannot remake your piece. If the item does not fit, we may be able to resize it for a fee depending on the design. To find your ring size, simply order our free ring sizer here:

      www.elisha-marie.com/products/ring-sizer.com



      CAN A DESIGN BE MADE IN A DIFFERENT METAL?

      Yes, most of the designs can be custom-made in a different metal. Simply, fill out the contact form with your information.