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Shipping

 EM Jewelry is handcrafted, therefore each piece has different shipping times. Shipping times can be found on each product listing. If you have a question, email me at hello@elisha-marie.com 

    Production Time + Shipping Time = Delivery Date

    Estimated delivery times for Standard First Class Shipping:

    • USA Standard: 2-7 days
    • USPS Priority: 2-3 days
    • USPS Express: 1-2 days
    • Rest of the world: 10-60 business days

     

    International Shipments: 

  • Depending on where you live there might be added duties/ import costs when collecting your order (basically all destinations outside the USA). 
  • Please contact hello@elisha-marie.com at any time if a delivery date has passed the estimated delivery time, or if you have any other questions regarding shipping. Customs process can take up to 60 days. 
  • If you received a damaged product, your item will be replaced. 
  • Any unclaimed packages which are returned to EM studio. Reships will be charged with the actual cost of the return shipping.

    • Sadly we’re unable to ship to the below countries due to customs restrictions:

    Europe

    Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia

    North America

    St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands

    America

    Netherland Antilles

    South America

    Falkland Islands

    Asia

    India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen

    Africa

    Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara

    Oceania

    Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

     

     

    Gift Ready Packaging
    Your order is packaged in a soft suede jewelry pouch, or a jewelry box and comes with a note card. Add a special note to your giftee during checkout and we'll do the rest.

    CAN I CHANGE/CANCEL MY ORDER ONCE PLACED?

    Can I change or cancel my order once its placed? Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Return Section

    Can my parcel be redirected? We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

    Can my parcel be redirected? We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

        

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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Mon-Fri: 9:00 am - 6:00 pm

    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

    Send us an email

    SHIPPING

    Free shippingdelivery all orders of $50 or more of eligible items across any product category qualify.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    You can return any item purchased on Elisha Marie within 30 days of the delivery date.

     

     

    Shipping

    • Complimentary ground shipping on orders over $50
    • In-store collection available within 1 to 7 business days
    • Made to order collection available in 1-2 weeks
    • Next-day and Express delivery options also available
    • Purchases are delivered in an white jewelry box or a suede pouch, with the exception of certain items
    • See the delivery FAQs  for details on shipping methods, costs and delivery times

    Returns And Exchanges

    • Easy and complimentary, within 30 days
    • See conditions and procedure in our return FAQs

    Thanks for contacting us. We'll get back to you as soon as possible.

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