Returns: Our returns period is 30 days to give you more time to send orders back.
What can I return: We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.
We can’t accept returns on engraved items - unless they were received faulty - as we’ve customized these pieces especially for you.
We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.
We sincerely apologize if you have experienced any fault with your EM jewelry.
Our customer service team would be happy to assist - Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.
Exchanges: Please note, we no longer accept exchanges, including rings.
Please feel free to contact us if you have any questions.
Stockist Returns: If you would like to return an item you originally bought from one of our Elisha Marie Stockist, please return it directly to them. We cannot accept items purchased from our stockists. If you need any further information on our stockist please go to our Stockist page.
Receiving Your Return: We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card.
Please note shipping costs are not refundable.
If you have any questions about your returns, please contact us and provide your order details.