Care & Repair


EM Jewelry is made in sterling silver, 14K Solid Gold, Gold Fill and Gold plate. 

All of our pieces are nickel- and lead-free. Natural tarnishing and color change on jewelry does not constitute a repair.

Necklaces and bracelets may have a our small brand tag on the clasp. This element is gold plated, regardless of the product it’s hanging out on. 



Gold plated jewelry is made of a thin layer of gold electroplated over brass. EM uses the thickest plating wherever possible. These pieces need to be cared for to last as long as possible.  Try not to wear your gold plated jewelry in water. Avoid contact with lotions, perfumes, oils, and sweat. These chemicals can dull your pieces and reduce their shine.  

Do not use a polishing cloth or soap on these pieces, as these chemicals can easily strip the gold. If you have a known allergy to brass, please be aware when purchasing gold plated jewelry. They can cause allergic reactions to people who are sensitive to brass, or copper. 




Gold vermeil jewelry is made of a thick layer of gold (2.5 microns) electroplated over sterling (.925) silver. These pieces need to be cared for to last as long as possible. Do not wear your gold vermeil jewelry in water. Avoid contact with lotions, perfumes, oils, and sweat. These chemicals can dull your pieces and reduce their shine or cause the gold to wear away, changing the color of your jewelry to more silver than gold..

If you have a known allergy to silver, please be aware when purchasing vermeil jewelry.



Gold fill is the closest to solid gold and comes at a modest price point. Its durability and longevity make it a great choice. 

Our gold filled jewelry is created with an outer layer of entirely 14k gold that is pressure-bonded to the brass base metal and contains at least 5% gold by weight.  This technique is more durable than plating and vermeil. Gold fill is safe for most sensitive skin types. Please be cautious if you have an allergy to brass as our gold filled jewelry still contains this metal and your skin may have a reaction.

Gold fill pieces are more durable than plating or vermeil but will still need some TLC over time. 

Though our gold filled pieces are durable, we still do not recommend them coming in direct contact with lotions, oils, perfumes, or ocean/pool water. This can dull your pieces and reduce their shine. We recommend your jewelry be the last thing you put on when heading out. After removing your jewelry, run a clean dry cloth over each piece to remove the day.



The pH of your skin may react to metal jewelry.  Even high-quality metal jewelry can sometimes leave a green tint when the metals react with the acidity of your skin. It can also be caused by other substances on your skin, such as lotion, oils, or perfumes. Luckily, this tint is completely harmless and an easy way to remove this is to apply rubbing alcohol or makeup remover to a cotton pad and gently wipe down the area.

If you have a known allergy to brass or copper, please be aware when purchasing our gold-plated and gold-filled jewelry. While gold fill has an outer layer of 5-10% 14k gold over brass, skin highly sensitive to brass may be affected. I recommend gold vermeil or solid gold jewelry. 

Further questions? Feel free to reach out.




Try to put jewelry on last after your daily beauty routine. ( perfumes, lotions, hairspray and cosmetics, have weird chemicals that jewelry just doesn’t particularly get along with ) 

When not wearing your jewelry, store in your pouch or jewelry box to avoid scratching or tangling. 

Wear it daily but handle with care. 


When traveling, store your jewelry in your pouch or order a travel sized jewelry case. It's small enough to put in your carry on and protects your jewelry from scratches, broken gemstones and tangled chains. 



Need a quick touch up on your solid gold and 14K Gold Fill jewelry,  use your polishing cloth. Gently rub around your piece to remove dirt. ( You’ll notice your cloth turning black. This isn’t from your jewelry, it’s the chemical reaction between the cloth and the metal. )

Cleaning solid gold, gold-fill and gold plated jewelry:

To clean, mix a few drops of detergent-free soap with warm water and soak your jewelry. With a very soft toothbrush, lightly clean each piece. Rinse with care and be careful not to drop it down your drain.  Gently dry with a soft cloth. 


When you order a solid gold piece, you get a 2 year guarantee plus free cleaning & polishing. If a stone comes loose, or a chain breaks, I got you! 

This includes: resetting or replacing a stone, fixing broken chains and fixing broken bands due to a defect in workmanship
Repairs out of the normal wear and tear will have a small fee. 
EM will cover the shipping costs, the repair and ship it back to you. From start to finish, please allow 2-4 weeks.