FAQS*

 

WHERE ARE YOU LOCATED?

EM studio is located in sunny Austin Texas. Each item is packaged in our studio before shipping out to you.

WHAT SAFETY PRECAUTIONS ARE YOU TAKING IN YOUR STUDIO?

We are taking the recommended measures to ensure safety when packaging your orders. This means: Washing hands constantly, wearing safety gloves and masks, and cleaning all surfaces frequently.

WHAT ARE SHIPPING TIMES AND COSTS?

EM Jewelry is handcrafted, therefore each piece has different shipping times. Shipping times can be found on each product listing. If you have a question, email me at hello@elisha-marie.com  

 

PRODUCTION TIME + SHIPPING TIME = DELIVERY DATE
UNITED STATES
  • USA First Class: 2-7 days  Free for orders over $49
  • USPS Priority: 2-3 days $8 and up 
  • USPS Express: 1-2 days- varies on destination
  • UPS Ground: varies on destination
  • UPS 2-Day:varies on destination
  • UPS Overnight:varies on destination

CANADA + MEXICO  + REST OF THE WORLD

UPS, FedEx and DHL International options available during checkout. 

Options and price varies based on destination.
Recipient is responsible for any taxes and duties.

 

INTERNATIONAL TAXES + DUTIES 

Prices reflected on Elisha Marie do not include taxes and duties. Customers are responsible for paying any taxes and duties due during package delivery. If a package is refused by the customer and is not returned to us, we're not liable or able to provide a refund. Please be informed on the destination countries Tax and Duty rates prior to purchasing.

  • Depending on where you live there might be added duties/ import costs when collecting your order (basically all destinations outside the USA). 
  • Please contact hello@elisha-marie.com at any time if a delivery date has passed the estimated delivery time, or if you have any other questions regarding shipping. Customs process can take up to 60 days. 
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    TRACKING ORDERS 

    When your order is ready to be shipped, you will receive a shipment confirmation e-mail with tracking information to the email address provided during checkout. Please check your spam folder as sometimes it can be misplaced. In addition, you can track your order by visiting Elisha-Marie.com and heading to the My Account section, login, and refer to your recent orders. 

    Elisha Marie is not responsible for lost or stolen packages. Please ensure you provide a correct and safe delivery location when purchasing with elisha-marie.com If you would like insurance on your package, you may select priority shipping, as USPS provides the customer $100 insurance for lost packages.

     

    GIFT WRAPPING
    Your order is packaged in a white EM  jewelry box and comes with a note card a sticker and wrapped in EM's positive affirmation tissue paper.
    Add a special note to your giftee during checkout and we'll do the rest.
     

     

     

     

     

    WHAT PAYMENT METHODS CAN I USE?

    EM accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. Klarna The total will be charged to your card when the order is shipped. Shopify Payments- split into 4 payments. 
    • EM features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

    WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

    Returns:  Our jewelry is handcrafted when you order it. The return period is 15 days. 

      • What can I return:  We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.
      • We can’t accept returns on engraved, monogram,  custom and on sale items- unless they were received faulty - as we’ve customized these pieces especially for you.
      • We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.
      • Tarnishing does not constitute as a return. This is a natural process with sterling silver, Gold Plated and Gold Fill jewelry. See our Jewelry Care guide for more info.

    Faulty Items/Damaged:

    We sincerely apologize if you have experienced any fault with your EM jewelry.

    • Solid 14K Gold jewelry has a 2 year warranty
    • Sterling Silver, Gold Fill and Gold plated items have a 6 month warranty. Tarnishing does not constitute as a repair. This is a natural process with sterling silver, Gold Plated and Gold Fill jewelry. See our Jewelry Care guide  for more info. 
    • If a chain breaks or a stone is loose with this timeframe, we have you covered. 

    Contact Us before returning your item to us, so that we can advise you of next steps and time frames for a refund or replacement item.

    Exchanges: Please note, we no longer accept exchanges due to the handmade process.  You will return your item for store credit and then purchase a new one. 

    Stockist Returns: If you would like to return an item you originally bought from one of our Elisha Marie Stockist, please return it directly to them. We cannot accept items purchased from our stockists. If you need any further information on our stockist please go to our Stockist page. 

    Receiving Your Return: We aim to process all returned orders within 15 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be store credit. 

    Please note shipping costs are not refundable.

     

    If you have any questions about your returns, please contact us and provide your order details.

     

                  
         

    DO YOU OFFER GIFT WRAPPING?

    Are you treating someone to Elisha Marie? Let us gift wrap it for you. Gift wrapping is available for an additional $5.00 (per order); simply tap the Gift Wrapping box at Checkout where you can also add a message.

    WHERE IS YOUR JEWELRY MADE?

    The majority of EM pieces are made in-house in the Austin, Tx studio. I also partner with skilled jewelers in the USA and our gemstones are crafted in Jaipur, India. Your order is packaged and shipped from our studio in Austin, Tx.

    DO YOU DESIGN BRIDAL JEWELRY?

    Yes, let's design a meaningful piece of jewelry together. From engagement, wedding rings to birthstone pendants. To get started designing a modern heirloom, email Hello@Elisha-Marie.com or tap "Custom Design" on the Footer for more info.

    WHAT IF I HAVE METAL SENSITIVITIES?

    All jewelry is free from harmful metals, like nickel, lead and cadmium. Some people can be sensitive to certain metals which can cause a green, black or grey tarnish on skin. Try to avoid wearing your jewelry in the shower, while sleeping or exercising, and applying lotions. If you have a known allergy to silver, please be aware when purchasing gold vermeil and gold plated jewelry. The best option is solid gold like 14K Gold jewelry styles. Elisha Marie is not liable for injuries or reactions caused by the jewelry. Please, read each description thoroughly before purchasing. Contact us with any questions at Hello@Elisha-Marie.com

    CAN I ORDER A DESIGN IN A DIFFERENT METAL?

    Most of our jewelry is made to order which allows us to create custom designs. The customized process is only offered in Sterling Silver, and Solid Gold.

    I DON'T SEE MY RING SIZE, CAN YOU MAKE IT?

    Depending on the style, we can offer custom ring sizes. Contact us at Hello@Elisha-Marie.com for more info.

    HOW DO I FIND MY RING SIZE OR SOMEONE ELSES?

    Ring Sizing Apps

    Having trouble remembering your ring size? We recommend checking out these ring sizing apps. You can find it on Google Play or on the App(le) Store.

     

    You will need to have a ring in the size you'd like to measure.

    A Few More Notes About Sizing:
    - on the ring sizer app, the circle needs to be DIRECTLY under your ring to be properly read
    - More people order rings that are too large than too small
    - The thinner the band, the looser the fit
    - The larger the stone, the looser the fit
    Keep these pointers in mind, and also remember you can easily exchange your ring for another size!
    If you don't have a ring to use to measure, we recommend EM Ring Sizer. You will be able to learn the sizes of all of your fingers!

    If You Have A Ring And It's Too Large:
     
    Click Here for a handy product from Amazon that will keep your ring from slipping off. 

     

     

       


         

         

         

         

         

        I WANT TO LAYER MY NECKLACES, HOW DO I KNOW WHAT SIZE I NEED?

        The easiest way to measure necklace length at home is to grab a measuring tape and simply wrap it around your neck. Adjust it to the length of necklace you desire and voila! You've got it figured out now. Make sure you are noting inches and not centimeters. 
        You can also measure an existing necklace you have with a tape measure. 
         
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