Returns

At Elisha Marie Jewelry, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process within 30 days of receipt. Please read our return policy and follow the instructions below to ensure a smooth return experience.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items must be unworn, undamaged, and in their original packaging.
• Custom and engraved items are non-refundable.

Return Process
Email our customer service team at hello@elisha-marie.com with your order number and reason for return. Our team will provide you with a Return Authorization (RA) number and detailed return instructions.

Prepare Your Return:

• Place the item(s) in their original packaging, including any jewelry boxes, pouches, and certificates.

• Securely pack the item(s) in a shipping box to prevent damage during transit.

• Ship your return using a trackable and insured shipping method to the address provided by our customer service team.
• Keep your shipping receipt and tracking number for your records.

Return Processing:
Once we receive your return, our team will inspect the item(s) to ensure they meet the return eligibility criteria. If approved, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank to process the refund.

Important Information

• Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

• We are not responsible for lost or damaged return shipments. Please use a trackable and insured shipping method.

• If you received a defective or incorrect item, please contact us immediately at returns@elisha-marie.com for assistance.

Thank you for choosing Elisha Marie Jewelry. We are committed to providing you with exceptional quality and service. If you have any questions or need further assistance, please contact our customer service team.