Shipping
EM Jewelry is handcrafted, therefore each piece has different shipping times. Shipping times can be found on each product listing. If you have a question, email me at hello@elisha-marie.com
- USA First Class: 2-7 days Free for orders over $50
- USPS Priority: 2-3 days $8 and up
- USPS Express: 1-2 days- varies on destination
- UPS Ground: varies on destination
- UPS 2-Day:varies on destination
- UPS Overnight:varies on destination
CANADA + MEXICO + REST OF THE WORLD
UPS, FedEx and DHL International options available during checkout.
INTERNATIONAL TAXES + DUTIES
Prices reflected on Elisha Marie do not include taxes and duties. Customers are responsible for paying any taxes and duties due during package delivery. If a package is refused by the customer and is not returned to us, we're not liable or able to provide a refund. Please be informed on the destination countries Tax and Duty rates prior to purchasing.
TRACKING ORDERS
When your order is ready to be shipped, you will receive a shipment confirmation e-mail with tracking information to the email address provided during checkout. Please check your spam folder as sometimes it can be misplaced. In addition, you can track your order by visiting Elisha-Marie.com and heading to the My Account section, login, and refer to your recent orders.
Elisha Marie is not responsible for lost or stolen packages. Please ensure you provide a correct and safe delivery location when purchasing with elisha-marie.com If you would like insurance on your package, you may select priority shipping, as USPS provides the customer $100 insurance for lost packages.
RETURNS
Orders made at elisha-marie.com are eligible for return for up to 30 business days after the receipt of product. A pre-paid, pre-addressed return shipping label will be provided upon request via email to any qualifying order purchased on elisha-marie.com
Items must be received within 10 days of return request - if items are not returned with in this window, the pre-paid label will be voided and the RMA request will expire.
Refunds will be in the form of store credit minus original shipping fees paid.
To initiate a return, please email hello@elisha-marie.com and include your order number in your request.
All international returns and exchanges are responsible for return shipping. Please reach out to us at hello@elisha-marie.com to receive our return address and directions.
All sales are final on permanently discounted or marked down merchandise. Sale and sample sale items are not eligible for return or exchange. Custom pieces are not eligible for return or exchange. All custom orders are final sale.
For returns on orders made with a promotional discount, please see PROMOTION INFORMATION below.
If your order falls within these guidelines and you would like to make a return or exchange, please email us at hello@elisha-marie.com Any unauthorized returns can be subject to denial.
SHIPPING RATES
All shipping charges are non-refundable. No exceptions.
CAN I CHANGE/CANCEL MY ORDER ONCE PLACED?
Can I change or cancel my order once its placed? Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Return Section
Can my parcel be redirected? We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.
Can my parcel be redirected? We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.
Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday with the exception of federal holidays. Return processing begins after your package is delivered to us.
For any inquiries concerning returns or exchanges, please contact Customer Service via email at hello@elisha-marie.com
We will respond to you between 10am – 5pm CT, Monday – Friday.
