Shipping & Returns
THE CREATION PROCESS
When your order from Elisha Marie, I carefully make your item by hand in my Austin, Tx studio. Please, allow up to 1-4 weeks for the creation process. Once your item has been made, an email with your shipping confirmation and the tracking number will be sent.
PRODUCTION + SHIPPING = ESTIMATED ARRIVAL
READY TO WEAR ITEMS
Ships in 1-2 business days plus shipping time
MADE TO ORDER ITEMS
Ships in 1-4 weeks plus shipping time
EXCHANGES & RETURNS
At Elisha Marie, I want you to be thrilled with your purchase! When your order from Elisha Marie, I make your item by hand in my Austin, Tx studio. I offer returns or exchanges (if the item is in stock) minus shipping charges within 7 days of purchase.Please, contact me by email within 7 days to receive instructions on how to ship the item back to our studio.
The customer is responsible for all return shipping costs. I recommend that you ship with an insured courier such as UPS, FedEx, or USPS Parcel Post.
ELISHA MARIE is not responsible for returned items damaged or lost in transit.
INTERNATIONAL SHIPMENTS
All international shipments are sent through Customs and this process can take up to 60 days for them to release the package for shipping to your address. Customs pay require a fee for your package. EM Jewelry is not liable for fees. All fees must be paid by customer. Tracking numbers will be updated once your package has passed customs.
