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Send us an email through the form. We usually respond within 1-2 business days.

All delivery times shown on the website are an estimate and I do everything I can to meet these times, but sometimes delivery time can differ from what is stated depending on conditions out of our control.

Estimated delivery times:

USA: 2-5 business days
EU: 3-7 business days
Rest of the world: 3-15 business days

Depending on where you live there might be added duties/ import costs when collecting your order (basically all destinations outside the USA). I am sorry about this, but am always here if you need help!

Please contact at any time if a delivery date has passed the estimated delivery time, or if you have any other questions regarding shipping.

If you for any reason have received a damaged product or an item which does not correspond to your original purchase, please also contact me as soon as possible or the latest within 24 hours from the date of received delivery. I will arrange a free return for you. EM does not take responsibility for items that are lost during a return delivery.

Any unclaimed packages which are returned to EM will be charged with the actual cost of the return shipping.

Shipping & Delivery 
In stock jewelry is ready to ship in 1-3 days. Most of our jewelry is made when you order it. Allow 2-4 weeks for your order to be created and shipped. 
You can return your items within 15 days of being delivered. Custom, engraved and personalized jewelry is a final sale.  To request a refund, email at or fill out the form below. 
Ring Sizing
If your ring doesn't fit right, I can offer a resizing depending on the style of the ring. 
Featured Brands Goods
These handcrafted goods are made and shipped directly by the artists. Each have their own creation and shipping times with a time of 6-9 days and a 15- day return policy. 
EM Jewelry is not liable for duties or fees. All fees must be paid by customer. If custom fees are not paid by due date, the package will be returned to EM studio.  We can reship at additional shipping cost.
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