You will need to have a ring in the size you'd like to measure.
If You Have A Ring And It's Too Large:
EM Jewelry is handcrafted, therefore each piece has different shipping times. Shipping times can be found on each product listing. If you have a question, email me at hello@elisha-marie.com
CANADA + MEXICO + REST OF THE WORLD
UPS, FedEx and DHL International options available during checkout.
INTERNATIONAL TAXES + DUTIES
Prices reflected on Elisha Marie do not include taxes and duties. Customers are responsible for paying any taxes and duties due during package delivery. If a package is refused by the customer and is not returned to us, we're not liable or able to provide a refund. Please be informed on the destination countries Tax and Duty rates prior to purchasing.
TRACKING ORDERS
When your order is ready to be shipped, you will receive a shipment confirmation e-mail with tracking information to the email address provided during checkout. Please check your spam folder as sometimes it can be misplaced. In addition, you can track your order by visiting Elisha-Marie.com and heading to the My Account section, login, and refer to your recent orders.
Elisha Marie is not responsible for lost or stolen packages. Please ensure you provide a correct and safe delivery location when purchasing with elisha-marie.com If you would like insurance on your package, you may select priority shipping, as USPS provides the customer $100 insurance for lost packages.
EM accepts the following payment methods:
Returns: Our jewelry is handcrafted when you order it. The return period is 15 days.
Faulty Items/Damaged:
We sincerely apologize if you have experienced any fault with your EM jewelry.
Contact Us before returning your item to us, so that we can advise you of next steps and time frames for a refund or replacement item.
Exchanges: Please note, we no longer accept exchanges due to the handmade process. You will return your item for store credit and then purchase a new one.
Stockist Returns: If you would like to return an item you originally bought from one of our Elisha Marie Stockist, please return it directly to them. We cannot accept items purchased from our stockists. If you need any further information on our stockist please go to our Stockist page.
Receiving Your Return: We aim to process all returned orders within 15 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be store credit.
Please note shipping costs are not refundable.
If you have any questions about your returns, please contact us and provide your order details.
Having trouble remembering your ring size? We recommend checking out these ring sizing apps. You can find it on Google Play or on the App(le) Store.
You will need to have a ring in the size you'd like to measure.
Enjoy the benefits of registering:
Have a question? You may find an answer in our FAQs.
But you can also contact us:
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.
Credit Card: Visa, MasterCard, Maestro, American Express, Klarna. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
You can return any item purchased on Elisha Marie within 30 days of the delivery date.