FAQ
We are happy to help you with any questions! Simply, email us using the contact form and we will get back to you soon! Note that our general business hours are Monday–Friday, 9am–5pm CT when awaiting a response.
We try our best to reply to all inquiries within 24 hours.
WHERE IS MY ORDER?
Why haven’t I received an Order Confirmation email?
A purchase, we will send you a confirmation email. If you haven't received an email from us within an hour of your purchase, it's possible that there may be an error in your email address. To check the status of your order, please contact our Care Team and provide them with your full name, date of purchase, and what you ordered. They will be happy to assist you.
Why haven’t I received a Shipment Confirmation?
It's possible that your order is still being created if you haven't received a shipping notification. Since every item is handmade and made to order, it takes time to produce them. As a result, we have a significant production time. You can check your order confirmation for your estimated production time, and each listing will also indicate a production timeframe.
My order has shipped, but I haven’t received it.
I received the shipping confirmation and your package is still moving as per the tracking number, please be patient as sometimes the mail delivery can be unpredictable. However, if you haven't received your package even after it is marked as delivered or if you experience any unusual delay in the delivery, please let us know.
How do I update or cancel my order?
Ce unable to modify orders after they have been placed. If you need to make any changes, we ask you to cancel your original order within 2 hours.
Are your prices listed in USD?
All prices on our website are displayed in USD, but it’s easy to make a purchase no matter where you live. Orders made outside the United States will be automatically charged in USD, and but you will see the conversion on your bank statement.
If you wish to see our prices in a different currency before you make a purchase, you can use a currency converter such as XE or Google.
Do you honor pricing errors?
While we do our best to ensure all of our prices are accurate, on occasion a pricing error can occur.
Why did I only receive some of the items in my order?
Orders that contain multiple pieces, it's possible that the items may ship separately. However, rest assured that you should receive all of the items within a week of receiving your initial shipping confirmation. Please note that the shipping confirmation email may display all of the pieces in your order, but it may not accurately reflect the contents of your first package. In the event that you receive multiple shipments, you will be provided with a new tracking number for each package.
When will I know if my order has shipped?
You’ll get a shipping confirmation email from us once your pieces are on their way.
Why hasn't my package moved?
Keep an eye on the tracking link for a couple of days. If it still hasn’t moved, your local post office will have the best idea of where your package will be. Still don’t have an answer? Reach out to us at hello@elisha-marie.com
I’ve emailed your team and haven’t gotten a reply yet.
Our current response time is 1-2 business days. We have a high volume of messages and we appreciate your patience while we answer every message in the order we receive them.
International Shipping and Customs Policy
When you're considering purchasing our products from anywhere in the world, it's important to note that we do offer worldwide shipping. However, it's important that you review your country's customs and duty policies before making your purchase, as we cannot be held responsible for any fees or taxes that may be charged when your package crosses the border.
Most packages go through customs without any additional charges. However, some countries will charge duty for international packages, and because the range of duty fees varies across different countries, we cannot accurately reflect them in our prices. To avoid any surprises, we recommend that you check the fees of the specific destination country before making your purchase.
Finally, when shipping returns, we strongly recommend purchasing tracking options to ensure that your package arrives safely and on time.
Note: Though not common, packages held up at customs can be delayed for up to 45 days. Please understand and account for the possibility of delays when shipping internationally.
We cannot upgrade shipping after an order has been placed.
If you need your order sooner, please contact our care team to cancel your current order and reorder with the appropriate shipping.
CAN I VISIT YOUR STUDIO?
Hey there! I work from my home studio in Austin, Texas and unfortunately, I'm not able to offer in-person shopping right now. Let me know if there's anything else I can help you with.
GIFT CARD FAQS
Can I return a gift card?
RETURNS
EM offers free return shipping on all fine jewelry. We will provide the free return shipping label, so that your return process is seamless and easy.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged, and custom-designed jewelry. See more here: https://elisha-marie.com/pages/returns
WARRANTY
We stand behind the quality and craftsmanship of our jewelry. Elisha Marie offers a free 5-year warranty against manufacturing defects on all Elisha Marie fine jewelry. See more here https://elisha-marie.com/pages/our-promise
HOW DO I FIND MY RING SIZE?
We know how hard it is to find your ring size and we have some helpful tools for you to use at home!
Simply, head over to our Ring Sizing Guide page here:
https://elisha-marie.com/pages/finding-your-ring-size-at-home
or order a free Ring Sizer: www.elisha-marie.com/products/ring-sizer.com
I NEED MY ORDER ASAP!
Creation times are listed in each product description. Since our items are handcrafted, each piece is made when ordered. If you need your item rushed, simply email us and we can give you an estimated shipping timeframe. We also offer upgraded shipping at the time of checkout!
WHAT IS 14 KARAT GOLD FILL ?
Gold filled is an actual layer of gold-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Under normal wearing conditions, and with proper care, your gold filled jewelry can last several years. It does not chip or flake as easily as gold plated jewelry does. Heavy wear and rough conditions, will damage the gold fill and is unrepairable. Gold Fill jewelry will naturally tarnish over time as metals interact with moisture in the environment, body oils and products. The major reason for skin discoloration when you wear gold jewelry is metallic abrasion. This abrasion is due to the makeup on clothing or skin. Some of the cosmetics also include certain compounds that are harder as compared to the jewelry itself. They can easily wear or even rub off tiny particles.
HOW LONG WILL GOLD FILL LAST?
As long as gold filled pieces are well cared for, they can last a lifetime. Gold plated pieces, on the other hand, can last up to a year if kept away from water, wear, and heat. The nature of gold also makes gold-filled jewelry last a longer time than its counterparts, gold plated jewelry included.
There are a lot of factors, too, including the frequency of wear, the type of cladding used, climate, the nature of your skin, and much more.
Eventually, the gold will fade, and the metal underneath will become visible. There is a lot to love about gold-filled jewelry.
You’re not promised a lifetime of wear if it’s something you wear frequently.
DOES GOLD FILL JEWELRY TARNISH?
Some people may claim that gold-filled jewelry will never tarnish and will last forever. While it is theoretically possible, it is quite optimistic to believe so. Our 14k gold-filled jewelry is of the highest quality and can certainly last a lifetime. However, it's important to understand that various factors can affect its lifespan, such as your lifestyle, how often you wear it, and how often you clean it. Our aim is to provide practical advice based on real-life situations, to help you ensure that your gold-filled jewelry lasts a lifetime. With a few simple tips, you can take care of your jewelry and keep it shining for years to come.
HOW LONG CAN GOLD-FILL JEWELRY LAST?
The lifespan of 14k gold-filled jewelry depends on three factors:
1. Contact with water, chlorine, chemicals from beauty products, and other substances.
2. Frequency of cleaning.
3. Method of storage. Increased airflow can lead to oxidization.
In the following paragraphs, we will explore these factors in detail and provide reliable knowledge and care tips to extend the lifespan of your gold-filled jewelry. With proper care, your 14k gold-filled jewelry can last a lifetime.
HOW TO CARE FOR G JEWELRY?
Let’s now look at how you can care for your gold-filled jewelry. You can equally apply these tips to your other pieces.
Avoid wearing your jewelry to swimming pools or the ocean because the chlorine and saltwater will damage them
When cleaning avoid wearing your jewelry as the detergents and other cleaning products are harsh on the gold
When dealing with cosmetics and skincare products, wear the jewelry last and take them off when using a cosmetic remover
To clean your jewelry, put warm water in a bowl, and mix it with mild detergent. Put the pieces in and leave them to soak for five minutes before taking them out
To get any dirt and debris out that might be present, take off the jewelry out of the soaking bowl, and using an incredibly soft brush, get into every nook and cranny to ensure everything gets out (use this step sparingly as excessive scrubbing can cause the gold to tarnish faster)
Follow up with rinsing your jewelry under warm running water
Once done, place it on a soft cloth and pat it dry. Don’t rub as that can cause discoloration
Use a jewelry cloth to polish your pieces from time to time to keep them shiny and remove any layer of dirt
Keep your jewelry in a cool place since humidity degrades the metal. That means moving your jewelry box away from direct sunlight in your room
When storing your jewelry, put each piece in separate airtight bags as rubbing against each other causes them to lose their shine
No matter how beautiful the jewelry is, avoid touching it even when on the body, as it will cause it to discolor
METAL ALLERGIES
Some people can be sensitive to certain metals which can cause a green or grey tarnish on some peoples’ skin. Avoid wearing your jewelry in the shower, while sleeping or exercising, and remove rings before washing your hands and applying lotions.
Elisha Marie is not responsible for injuries or reactions caused by the jewelry. Please, read each description thoroughly before purchasing.
MY JEWELRY BROKE! CAN YOU FIX IT?
We are happy to help with minor repairs due to craftsmanship for up to 5 years for fine jewelry with orders purchased through Elisha-Marie.com or Etsy. Send us a detailed description with a photo and order number to hello [!at] Elisha-Marie.com
We will inspect the item and determine if it can be repaired or if it was due to wear and tear. If the item needs repair due to wear and tear or natural tarnishing, a repair fee will be issued if the item can be repaired.
Elisha Marie is not responsible for shipping charges on repair items. Please contact us first for repair authorization.
MY RING DOES NOT FIT!
We want you to love your Elisha Marie pieces. They are made in small editions to ensure the finest quality, therefore we cannot remake your piece. If the item does not fit, we may be able to resize it for a fee depending on the design. To find your ring size, simply order our free ring sizer here:
www.elisha-marie.com/products/ring-sizer.com
CAN A DESIGN BE MADE IN A DIFFERENT METAL?
Yes, most of the designs can be custom-made in a different metal. Simply, fill out the contact form with your information and we will get back to you with 24 hours.