Customer Service

Need help? Email us here and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping on orders over $50 within 1 to 7 business days
  • Best Seller collection available within 1 to 7 business days
  • Custom Made to order items are 2-3 weeks
  • Next-day and Express delivery options also available
  • Purchases are delivered in an jewelry box or pouch, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Elisha Marie accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Elisha Marie features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    • KLARNA- Split your payments in four 

      If you're paying with Klarna, payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a personalized item, the payment will also be taken at the time of ordering.

      For further information on Pay Later with Klarna, please click below

    • Split any purchase into 4 interest-free payments with Klarna
EXCHANGES, RETURNS AND REFUNDS

Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund.  Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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