WHAT SAFETY PRECAUTIONS ARE YOU TAKING IN YOUR STUDIO?
WHAT ARE SHIPPING TIMES AND COSTS?
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT PAYMENT METHODS CAN I USE?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
- Complimentary ground shipping within 1 to 7 business days on orders over $50
- Best Seller collection available within 1 to 3 business days
- Next-day and Express delivery options also available
- Purchases are delivered in a jewelry box or pouch, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
DO YOU OFFER GIFT WRAPPING?
WHERE IS YOUR JEWELRY MADE?
DO YOU DESIGN BRIDAL JEWELRY?
WHAT IF I HAVE METAL SENSITIVITIES?
CAN I ORDER A DESIGN IN A DIFFERENT METAL?
I DON'T SEE MY RING SIZE, CAN YOU MAKE IT?
HOW DO I FIND MY RING SIZE OR SOMEONE ELSES?
Find Your Ring Size
How do I Find What Ring Size I am Using With a Ring That I Own?
You can also order a Ring Sizer to be delivered to your door here. This is a fun and easy way to find your ring size and keep it for future use or share with your friends.
What if I Order the Wrong Ring Size?
We are confident that our ring size guide will help you select the right ring. But if it turns out that your ring doesn’t fit, don’t worry — we’re going to make sure we get you the right size.
Just send us an email and I'll be happy to exchange your ring for one that is the correct size!