When you order a solid gold piece, you get a lifetime guarantee plus one free cleaning & polishing. If a stone comes loose, or a chain breaks, I got you!
This includes: resetting or replacing a stone, fixing broken chains and fixing broken bands due to a defect in workmanship.
Repairs out of the normal wear and tear will have a small fee.
EM will cover the shipping costs, the repair and ship it back to you. From start to finish, please allow 2-4 weeks.
Wear it daily but handle with care.
Try to put jewelry on last after your daily beauty routine.
Perfumes, lotions, hairspray and cosmetics, have weird chemicals that jewelry doesn’t like.
When not wearing your jewelry, store in your pouch or jewelry box to avoid scratching or tangling.
Need a quick touch up on your solid gold and 14K Gold Fill jewelry, use your polishing cloth. Rub around your piece to remove dirt.
( You’ll notice your cloth turning black. This isn’t from your jewelry, it’s the chemical reaction between the cloth and the metal. )
Cleaning solid gold, gold-fill and gold plated jewelry:
To clean, mix a few drops of detergent-free soap with warm water and soak your jewelry. With a very soft toothbrush, clean each piece. Rinse with care and be careful not to drop it down your drain. Dry with a soft cloth.
STAY GOLD SERVICE
Our lifetime pledge includes a free cleaning with each solid gold order.
If at any time your jewelry gets scratched or you want a deep cleaning, EM is here for you. We can reach into those tiny crevices and polish out those scratches to make your gold sparkle again.
Allow up to 2 weeks for the process.