FAQS

We are happy to help you with any questions! Simply, email us and we will get back to you soon! 

elisha@elisha-marie.com

Please note that our general business hours are Monday–Friday, 9am–5pm CT when awaiting a response.

We try our best to reply to all inquiries within 1-2 business days.

 

Our Handmade Process

 When your order from Elisha Marie, we carefully make your item by hand in our Austin, Tx studio. Please, allow up to 2 weeks for the creation process. Once your item has been made, we will email you a shipping confirmation with your tracking number.

PRODUCTION + SHIPPING = ESTIMATED ARRIVAL

 

USPS First Class Package (USA) - $4

USPS Priority Mail Package (USA) - $8

USPS Express 1-2 business days (USA) - $30

USPS International Package (Canada) - $10

USPS International Package (all other countries) - $15

NOTE TO INTERNATIONAL BUYERS: Any duties, fees, and/or VATs are your responsibility, and dependent upon your country's Customs office. ELISHA MARIE is not authorized to collect import fees and taxes for your country and they are not included in your purchase price or shipping costs. Any packages refused due to unpaid duties, fees, and/or VATs will not be refunded until the package is safely returned to us. The original shipping cost is non-refundable.

 

 

EXCHANGES & STORE CREDIT

At Elisha Marie, we want you to be thrilled with your purchase! When your order from Elisha Marie, we make your item by hand in our Austin, Tx studio. We offer store credit or exchanges (if the item is in stock) minus shipping charges within 15 days of purchase.
Please, contact us by email within 15 days to receive instructions on how to ship the item back to our studio. 
The customer is responsible for all return shipping costs.  We recommend that you ship with an insured courier such as UPS, FedEx, or USPS Parcel Post.
ELISHA MARIE is not responsible for items damaged or lost in transit. 
 
HOW DO I FIND MY RING SIZE?
We know how hard it is to find your ring size and we have some helpful tools for you to use at home! 
Simply, head over to our Ring Sizing Guide page here: 

 

 

I NEED MY ORDER ASAP!

Since our items are handcrafted, each piece is made when ordered and takes up to 2 weeks for the handmade process. If you need your item rushed, simply email us and we can give you an estimated shipping timeframe. We also offer upgraded shipping at time of checkout!

 

WHAT IS 14 KARAT GOLD FILL AND HOW LONG WILL IT LAST?

Gold filled is an actual layer of gold-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant.

Under normal wearing conditions, and with proper care, your gold filled jewelry can last several years. It does not chip or flake as easily as gold plated jewelry does. Heavy wear and rough conditions, will damage the gold fill and is unrepairable.

 

METAL ALLERGIES

Some people can be sensitive to certain metals which can cause a green or grey tarnish on some peoples’ skin. Avoid wearing your jewelry in the shower, while sleeping or exercising, and remove rings before washing your hands and applying lotions.

Elisha Marie is not responsible for injuries or reactions caused by the jewelry. Please, read each description thoroughly before purchasing.

 

MY JEWELRY BROKE! CAN YOU FIX IT?

We are happy to help with minor repairs for up to 6 months with orders purchased through Etsy or www.Elisha-Marie.com

If the item needs repair due to wear and tear, a repair fee will be issued.

  Please note that Elisha Marie is not responsible for shipping charges on repair items. Please contact us first for repair authorization.

 

 

MY RING DOES NOT FIT!

We want you to love your Elisha Marie pieces. They are made in small editions to ensure the finest quality, therefore we cannot remake your piece. If the item does not fit, we can resize it for a small fee depending on the design. To find your ring size, simply order our free ring sizer here: 

www.elisha-marie.com/products/ring-sizer.com

 

CAN A DESIGN BE MADE IN A DIFFERENT METAL?

Yes, most of the designs can be custom made in a different metal. Simply, fill out the contact form with your information.