Please direct all questions and inquiries to: firstname.lastname@example.org
Please note that our general business hours are Monday–Friday, 9am–5pm CT when awaiting a response.
We try our best to reply to all inquiries within 1-2 business days.
I NEED MY ORDER ASAP!
Since our items are handcrafted, each piece is made when ordered. If you need your item rushed, simply email us and we can give you an estimated shipping timeframe. We also offer upgraded shipping at time of checkout!
WHAT IS 14 KARAT GOLD FILL AND HOW LONG WILL IT LAST?
Gold filled is an actual layer of gold-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant.
Under normal wearing conditions, and with proper care, your gold filled jewelry can last several years. It does not chip or flake as easily as gold plated jewelry does. Heavy wear and rough conditions, will damage the gold fill and is unrepairable.
MY JEWELRY IS TURNING MY SKIN GREEN! WHAT DO I DO?
Some people can be sensitive to certain metals which can cause a green or grey tarnish on some peoples’ skin. Avoid wearing your jewelry in the shower, while sleeping or exercising, and remove rings before washing your hands and applying lotions.
Elisha Marie is not responsible for injuries or reactions caused by the jewelry. Please, read each description thoroughly before purchasing.
MY JEWELRY BROKE! CAN YOU FIX IT?
We will repair items purchased through Etsy or www.elishamariejewelry.com. Please note that Elisha Marie is not responsible for shipping charges on repair items. Please contact us first for repair authorization.
DO YOU OFFER ENGRAVING?
Yes, we can engrave most of our pieces. The engraving costs start at $35.00. Please, email for a quote.
MY RING DOES NOT FIT!
We want you to love your Elisha Marie pieces. They are made in small editions to ensure the finest quality, therefore we cannot remake your piece. If the item does not fit, we can resize it for a small fee depending on the design. Please, visit your local jeweler to find your correct ring size.
CAN A DESIGN BE MADE IN A DIFFERENT METAL?
Yes, most of the designs can be custom made in a different metal. Simply, fill out the contact form with your information.