FAQS

 

 WHO ARE YOU? 

Hi, I'm Elisha, the Founder and Lead Designer of Elisha Marie. Founded in 2012 while pursuing a degree in Jewelry Fabrication, and working two jobs, I decided to take the leap and quit my day jobs to work on my dream job. Based in Austin, Tx, I design and make a Demi-Fine jewelry collection for your comfort and everyday wear.

WHAT MATERIALS DO YOU USE?

Using ethically sourced materials and environmentally friendly practices, I am committed to quality design and craftsmanship from start to finish. The majority of my designs are made when you order them, which leads to less waste in our production process.  I proudly partner with small independent business for our production steps like gold plating and casting. These businesses are also committed to sustainable practices and use recycled metals.  

 

WHY DO YOU MAKE JEWELRY? 

Since, I was 13 years old, I couldn't find clothing or jewelry that I connected with and that felt comfortable on my body. What I had envisioned for myself, I couldn't find so I said: " The hell with it, I'm just going to design and make it myself." I've learned to redesign menswear, design bags, hats and jewelry that complement my casual style. I received so many compliments on my designs, I new it was time to share them with you. 

 

THE CREATION PROCESS

When your order from Elisha Marie, I carefully make your item by hand in my Austin, Tx studio. Please, allow up to 1-4 weeks for the creation process. Once your item has been made, an email with your shipping confirmation and the tracking number will be sent. 

PRODUCTION + SHIPPING = ESTIMATED ARRIVAL

 

USPS First Class Package 2-5 Days (USA) - $4

USPS Priority Mail Package 2-3 Days (USA) - $8

USPS Express 1-2 business days (USA) - $30

USPS First Class International Package 6-10 Days(Canada) - $10

USPS First Class International Package 15-45 Days (all other countries) - $15

NOTE TO INTERNATIONAL BUYERS: Any duties, fees, and/or VATs are your responsibility, and dependent upon your country's Customs office. ELISHA MARIE is not authorized to collect import fees and taxes for your country and they are not included in your purchase price or shipping costs. Any packages refused due to unpaid duties, fees, and/or VATs will not be refunded until the package is safely returned to us. The original shipping cost is non-refundable.

 

 

EXCHANGES & RETURNS

At Elisha Marie, I want you to be thrilled with your purchase! When your order from Elisha Marie, I make your item by hand in my Austin, Tx studio. I offer returns or exchanges (if the item is in stock) minus shipping charges within 7 days of purchase.
Please, contact me by email within 7 days to receive instructions on how to ship the item back to our studio. 
The customer is responsible for all return shipping costs.  I recommend that you ship with an insured courier such as UPS, FedEx, or USPS Parcel Post.
ELISHA MARIE is not responsible for items damaged or lost in transit. 
 
HOW DO I FIND MY RING SIZE?
I know how hard it is to find your ring size and I have some helpful tools for you to use at home! 
Simply, head over to our Ring Sizing Guide page here: 

 

 

I NEED MY ORDER ASAP!

Each piece is made when ordered by you and takes up to 1-4 weeks for the handmade process. If you need your item rushed, please visit the Ready To Ship section or simply email me and I can give you an estimated shipping timeframe. Upgraded shipping is available at time of checkout!

 

WHAT IS 14 KARAT GOLD FILL AND HOW LONG WILL IT LAST?

Gold filled is an actual layer of gold-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant.

Under normal wearing conditions, and with proper care, your gold filled jewelry can last several years.  Heavy wear and rough conditions, will damage the gold fill and is unrepairable.

 

WHAT IS 14 KARAT GOLD PLATED JEWELRY AND HOW LONG WILL IT LAST?

EM Jewelry is available in thick 14K Yellow Gold Plate and has a base of Brass. Enlisting a small independent Gold Plating company to gold plate our jewelry, they gold plate using above-average industry standards. With proper care, the Gold Plate will last several years. Please, visit our Jewelry Care Guide for helpful tips on how to care for your Gold Plated Jewelry. 

 

METAL ALLERGIES

Some people can be sensitive to certain metals which can cause a green or grey tarnish on some peoples’ skin. Avoid wearing your jewelry in the shower, while sleeping or exercising, and remove rings before washing your hands and applying lotions.

Elisha Marie is not responsible for injuries or reactions caused by the jewelry. Please, read each description thoroughly before purchasing.

 

MY JEWELRY BROKE! CAN YOU FIX IT?

I am happy to help with minor repairs for up to 6 months with orders purchased through Etsy or www.Elisha-Marie.com

If the item needs repair due to wear and tear, a repair fee will be issued.

  Please note that Elisha Marie is not responsible for shipping charges on repair items. Please contact us first for repair authorization.

 

 

MY RING DOES NOT FIT!

I want you to love your Elisha Marie pieces. They are made in small editions to ensure the finest quality, therefore I cannot remake your piece. If the item does not fit, I can resize it for a small fee depending on the design. To find your ring size, simply order our free ring sizer here: 

www.elisha-marie.com/products/ring-sizer.com

 

CAN A DESIGN BE MADE IN A DIFFERENT METAL?

Yes, most of the designs can be custom made in a different metal. Simply, fill out the contact form with your desired metal and product name. I will get back to you with details in 1-2 days. 

 

HOW CAN I WORK WITH YOU? 

I love collaborating! Send me an email at hello@elisha-marie and include details on what you have in mind. I'll reply within 1-2 days. 

I'M A BUYER AND AM INTERESTED IN WHOLESALE. 

I love working with new buyers, send me an email at wholesale@elisha-marie.com with your store information, including resale tax number, email address, phone number, website and store physical address. You can also use our Wholesale Contact form. 

I LOVE WHAT YOU'RE DOING! WHAT SHOULD I DO NEXT? 

Thank you for supporting my small woman-owned business! If you love my story and what to learn more or shop my goods, head over to our Homepage where you will find my full collection and my About Page. 

 I HAVE A QUESTION ABOUT MY ORDER!

I am happy to help you with any questions! Send an email and I'll be in touch soon 1-2 business days. 

Email to:  hello@elisha-marie.com

Please note that our general business hours are Monday–Friday, 9am–5pm CT when awaiting a response.