FAQs

 

WHAT SAFETY PRECAUTIONS ARE YOU TAKING IN YOUR STUDIO?

We are taking the recommended measures to ensure safety when packaging your orders. This means: Washing hands constantly, wearing safety gloves and masks, and cleaning all surfaces frequently.

WHAT ARE SHIPPING TIMES AND COSTS?

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT PAYMENT METHODS CAN I USE?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

  • Complimentary ground shipping within 1 to 7 business days on orders over $50
  • Best Seller collection available within 1 to 3 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in a jewelry box or pouch, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

DO YOU OFFER GIFT WRAPPING?

Are you treating someone to Elisha Marie? Let us gift wrap it for you. Gift wrapping is available for an additional $5.00 (per order); simply tap the Gift Wrapping box at Checkout where you can also add a message.

WHERE IS YOUR JEWELRY MADE?

The majority of EM pieces are made in-house in the Austin, Tx studio. I also partner with skilled jewelers in the USA and our gemstones are crafted in Jaipur, India. Your order is packaged and shipped from our studio in Austin, Tx.

DO YOU DESIGN BRIDAL JEWELRY?

Yes, let's design a meaningful piece of jewelry together. From engagement, wedding rings to birthstone pendants. To get started designing a modern heirloom, email Hello@Elisha-Marie.com or tap "Custom Design" on the Footer for more info.

WHAT IF I HAVE METAL SENSITIVITIES?

All jewelry is free from harmful metals, like nickel, lead and cadmium. Some people can be sensitive to certain metals which can cause a green, black or grey tarnish on skin. Try to avoid wearing your jewelry in the shower, while sleeping or exercising, and applying lotions. If you have a known allergy to silver, please be aware when purchasing gold vermeil and gold plated jewelry. The best option is solid gold like 14K Gold jewelry styles. Elisha Marie is not liable for injuries or reactions caused by the jewelry. Please, read each description thoroughly before purchasing.

CAN I ORDER A DESIGN IN A DIFFERENT METAL?

Most of our jewelry is made to order which allows us to create custom designs. The customized process is only offered in Sterling Silver, and Solid Gold.

I DON'T SEE MY RING SIZE, CAN YOU MAKE IT?

Depending on the style, we can offer custom ring sizes. Contact us at Hello@Elisha-Marie.com for more info.

HOW DO I FIND MY RING SIZE OR SOMEONE ELSES?

 

Find Your Ring Size  

 

How do I Find What Ring Size I am Using With a Ring That I Own?

 

 

 

You can also order a Ring Sizer to be delivered to your door here. This is a fun and easy way to find your ring size and keep it for future use or share with your friends. 

 

What if I Order the Wrong Ring Size?

We are confident that our ring size guide will help you select the right ring. But if it turns out that your ring doesn’t fit, don’t worry — we’re going to make sure we get you the right size.

Just send us an email and I'll be happy to exchange your ring for one that is the correct size!

 

I WANT TO LAYER MY NECKLACES, HOW DO I KNOW WHAT SIZE I NEED?

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