customer service

Please direct all questions and inquiries to:
Please note that our general business hours are Monday–Friday, 9am–5pm CT when awaiting a response.
We try our best to reply to all inquires within 1-2 business days.

creation time

We try our best to send out all orders within 1-2 weeks. Because our jewelry is handcrafted, there may occasionally be delays in production, but we will inform you if an item is backordered. You will receive an email confirmation once your order ships.


Your item will arrive ready for gift giving in a branded embossed jewelry pouch. If you are sending a gift directly to someone, leave instructions in the comments section at checkout and we will enclose a small card with your message.


We currently ship using USPS for domestic and international orders.

Domestic Shipments

USPS First Class 2-5 Days + Tracking: $4.80

Shipping Upgrade Options

USPS Priority 2-3 Day + Insurance + Tracking : $7.00
Express 1-2 Day + Insurance + Tracking + Signature: $22.00

International Shipments

First Class 10-45 Days: $15.00

Shipping Upgrade Options

Priority 6-10 Days + Insurance: $41.00
Express 3-5 Days + Insurance + Signature: $58.00

I ship to the address you provide at time of checkout. Please be sure to give us the correct address. I am not responsible for lost packages due to incorrectly supplied addresses.

International orders, please allow up to 14 days for shipping and 45 days for Customs Hold. Depending on the country, tracking numbers can be used in U.S.A only.

Please be aware that your country may impose custom fees. All duties and fees from Customs are the buyers responsibility. Unfortunately I cannot control these fees, and they can vary dramatically. Please check with your local postmaster/customs office. Elisha Marie is not responsible for any customs fee charges.

EM Jewelry is not responsible for orders that are not claimed for non payment of customs duties.